Privacy

Gallagher Animal Management (Europe) Privacy Statement

Gallagher Animal Management (UK), with its registered office at Curriers Close, Canley
Coventry CV4 8AW, United Kingdom, registered with the United Kingdom Chamber of Commerce, is responsible for the processing of personal data as described in this Privacy Statement.

We are committed to protecting your privacy and ensuring that your personal data is handled securely, transparently and in accordance with applicable data protection laws.

Contact details

Gallagher Animal Management (UK)
Curriers Close, Canley
Coventry CV4 8AW
United Kingdom
Website: www.gallagher.eu
E-mail: onlineservice.eu@gallagher.com
Telephone: +442476472825

If you have any questions, requests or complaints regarding this Privacy Statement or the way we process your personal data, please contact us at onlineservice.eu@gallagher.com.

Personal data we process

We may collect and process personal data when you visit our website, place an order, create an account, contact us or otherwise interact with us.

Depending on your relationship with us, this may include:

• First name and surname
• Company name (where applicable)
• Address details
• Telephone number
• E-mail address
• Account information
• Order and warranty information
• IP address
• Website usage information
• Information provided through correspondence, contact forms or customer service interactions

Personal data of children

Our website and services are not directed at children under the age of 16. We do not knowingly collect personal data from individuals under 16 years of age without appropriate consent from a parent or legal guardian.

If you believe that we have collected personal data from a child under the age of 16 without appropriate consent, please contact us at onlineservice.eu@gallagher.com and we will take appropriate steps to remove the information.

Purposes and legal basis for processing personal data

We process personal data for the following purposes:

• To process and fulfil orders and payments;
• To deliver products and services;
• To manage customer accounts;
• To provide customer support;
• To communicate regarding orders, enquiries or service-related updates;
• To send newsletters and marketing communications where permitted or where consent has been provided;
• To inform you about changes to our products and services;
• To improve our website, products and services;
• To analyse website usage and customer preferences;
• To comply with legal and regulatory obligations.

Depending on the circumstances, we process personal data on the basis of performing a contract, complying with a legal obligation, pursuing our legitimate business interests or obtaining your consent.

Our legitimate interests may include operating and securing our website, improving our products and services, providing customer support and communicating with customers. Where processing is based on consent, you may withdraw your consent at any time.

We may analyse website usage and customer interactions to improve user experience, website performance and the relevance of information provided through our website and communications.

Automated decision-making

Gallagher Animal Management (Europe) does not make decisions based solely on automated processing that produce legal effects or similarly significant consequences for individuals.

Systems and service providers we use

We use the following systems and service providers to support our operations:

1. Shopware

• Shopware is used to operate our website and online store.
• It stores customer and order information required to process purchases, manage accounts and provide customer support.

2. Dotdigital

• Dotdigital is used for e-mail communications and marketing automation.
• It stores information relating to newsletter subscribers and customers who have consented to receive marketing communications.

3. Klaviyo

• Klaviyo is used for e-mail communications and marketing automation.
• It stores information relating to newsletter subscribers and customers who have consented to receive marketing communications.

4. Microsoft Clarity

• Microsoft Clarity helps us understand how visitors interact with our website.
• Features may include session recordings, heatmaps and website usage analytics.
• This information is used to improve website usability, performance and the overall customer experience.

5. Google Analytics 4

• Google Analytics 4 is used to understand how visitors use our website and to measure website performance.
• It may collect information such as online identifiers, IP address, approximate location, browser and device information, visited pages and interactions with our website.
• This information is used to analyse website traffic, improve website functionality and better understand customer preferences.

6. Google Ads

• Google Ads is used to measure the effectiveness of our advertising campaigns and conversions.
• Where you have provided consent, it may also be used for remarketing and the personalisation of advertisements.
• Google Ads may process online identifiers and information about interactions with our website and advertisements.

7. Meta Platforms

• Meta technologies, including the Meta Pixel, may be used to measure conversions and evaluate the effectiveness of advertising campaigns on Meta platforms such as Facebook and Instagram.
• Where you have provided consent, these technologies may also be used for remarketing and the personalisation of advertisements.
• Meta may process online identifiers, browser and device information, website interactions and information about purchases or other conversion events.

How long we retain personal data

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting and warranty obligations.

Typical retention periods include:

• Customer account information: up to 5 years following inactivity;
• Order information: up to 5 years following purchase;
• Warranty registration information: for the applicable warranty period and any required retention period thereafter;
• Contact requests and enquiries: up to 5 years after submission;
• Newsletter subscription data: until you unsubscribe or request removal;
• Website reviews: for as long as they remain relevant, unless removal is requested by the author.

Retention periods may be extended where required by law or where necessary in connection with legal claims or disputes.

Sharing personal data with third parties

We do not sell personal data to third parties.

We may share personal data where necessary to fulfil our contract with you, where there is a legitimate business interest, or where we are required to do so by law.

If you choose to collect an order from a Gallagher dealer, we may share relevant order and contact information with that dealer in order to arrange collection and provide support.

Where third parties process personal data on our behalf, we take appropriate contractual measures to ensure that personal data is processed securely and in accordance with applicable data protection requirements.

International data transfers

Some of our service providers may process personal data outside the European Economic Area, the United Kingdom or Switzerland. Where required by applicable data protection laws, we take appropriate measures to protect personal data transferred internationally. These measures may include relying on an adequacy decision or using approved standard contractual clauses and additional safeguards where appropriate.

Cookies and similar technologies

We use essential, analytical and marketing cookies and similar technologies to operate our website, analyse usage and improve your experience.

Where required by applicable law, analytical and marketing cookies are only used after you have provided your consent. You can manage or withdraw your cookie preferences at any time through our cookie settings.

We use analytics and advertising services, including Google Analytics 4, Google Ads, Microsoft Clarity and Meta technologies, to better understand how visitors use our website, measure advertising performance and improve website functionality and performance.

Our website may also use services provided by third parties including Shopware, Dotdigital, Klaviyo, Microsoft, Google and Meta. For further information, please refer to the privacy information provided by these providers and the information available through our cookie settings.

Your rights

Subject to applicable data protection laws, you may have the right to:

• Access your personal data;
• Correct inaccurate personal data;
• Request deletion of your personal data;
• Restrict the processing of personal data;
• Object to processing;
• Withdraw consent where processing is based on consent;
• Request the transfer of personal data to another organisation where applicable.

Requests may be submitted to onlineservice.eu@gallagher.com.

To help protect your privacy, we may ask for additional information to verify your identity before responding to a request.

You also have the right to lodge a complaint with the relevant supervisory authority. In the Netherlands, this is the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

How we protect your personal data

We implement appropriate technical and organisational measures designed to protect personal data against loss, misuse, unauthorised access, disclosure or alteration. These measures are regularly reviewed and updated where appropriate.

If you believe that your personal data is not adequately protected or that there has been misuse of your information, please contact us at onlineservice.eu@gallagher.com.

Changes to this Privacy Statement

We may update this Privacy Statement from time to time to reflect changes in our business activities, legal requirements or data processing practices.

We encourage you to review this page periodically to stay informed about how we protect your personal data.

Last updated: November 2026.